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The bizz Blog
Practical guides on software delivery, AI engineering, modernization, and scaling digital products.
Agentic AI in Travel and Hospitality: Coordinate the Journey, Not Just the Conversation
A practical guide to agentic AI for travel and hospitality across shopping, booking, disruption, hotel operations, refunds, loyalty, guest service, security, and rollout.
AI Agent Observability: SLOs, Dashboards, and Incident Response That Operators Can Use
Design AI observability around journey traces, quality signals, tool outcomes, security events, business SLOs, role-specific dashboards, alerts, incidents, and privacy.
AI Workflows Inside Microsoft 365: Connect Teams, Outlook, SharePoint, and Business Systems Safely
Learn how to design secure AI workflows inside Microsoft 365 using Teams, Outlook, SharePoint, identity, enterprise search, APIs, approvals, and cross-system orchestration.
React product architecture for fast-growing frontends
How teams can structure React applications around product workflows, design systems, performance, accessibility, and maintainability.
AI Agent Protocols: Build a Governed Stack From Discovery to Delegated Action
Understand MCP, agent-to-agent communication, discovery, identity, delegated authorization, schemas, state, events, observability, and the governance gateway protocols do not provide.
Customer-Experience AI Agents Should Resolve, Not Merely Deflect
Learn how to design customer-service AI agents around journey completion, conversation quality, safe system actions, human handoff, omnichannel continuity, and measurable resolution outcomes.
Intelligent Search in Practice: From Query Box to Decision Interface
Design intelligent enterprise search that helps people find, understand, compare, and safely act on trusted information across complex business systems.
Secure software delivery: using NIST CSF thinking without slowing product teams
How product and engineering teams can apply cybersecurity risk thinking to software delivery without turning security into a late-stage blocker.
8 Best AI Agents for Customer Service in 2026: A No-Hype Buyer's Guide
Compare eight leading approaches to AI customer service in 2026 across resolution, channels, integrations, governance, evaluation, cost, and long-term ownership.
Building an AI Agent With Low-Code Tools: The Production Checklist the Canvas Does Not Show
A step-by-step guide to building a low-code AI agent, from use-case boundaries and knowledge retrieval to secure tools, evaluation, human handoff, observability, and production ownership.
Modernizing legacy software without freezing the roadmap
A phased approach to reducing platform risk while the product keeps serving customers and shipping valuable improvements.
Prompt Version Control for AI Agents: Treat Behavior Changes Like Software Releases
Version prompts with models, tools, schemas, retrieval, policy, evaluations, approvals, canaries, rollback, lineage, and incident response so agent behavior is reproducible.
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